Globee

Globee FAQs

Luno and Uphold Settlement
Luno and Uphold With our new settlement settings we can now convert to a wider range of fiat currencies right to your bank account. From seven fiat ...
Tue, 5 Oct, 2021 at 5:45 PM
Why does an invoice expire after 15 minutes?
A GloBee invoice is valid for 15 minutes to ensure that the price is locked against the cryptocurrency's volatility in exchange rate.  NOTE: The te...
Wed, 6 Oct, 2021 at 4:50 PM
How can I change my email address?
You can either change your email address manually through the GloBee dashboard or you can contact support@globee.com from the email address associated with...
Tue, 22 Oct, 2019 at 3:26 PM
How do I check the status of an invoice?
Log in to your GloBee Account, then click on the Invoicing Tools Tab. Once you have clicked on the Invoicing Tools Tab, a side widget will appear. You wi...
Wed, 6 Oct, 2021 at 4:59 PM
How do I know that my payment was successfully completed?
Once a payment has been completed, a simple process is followed which will allow the customer to successfully complete the payment process. The followin...
Tue, 22 Oct, 2019 at 3:55 PM
Should I direct my customers to contact GloBee with questions?
If your customer has a question about an invoice payment status, then the customer should be directed to GloBee at support@globee.com.  NOTE: Questions ...
Tue, 22 Oct, 2019 at 4:05 PM
How do I send a bill to my customer?
One of the core activities of GloBee is providing Merchant’s with the ability to send a bill to their customers. GloBee provides you with the opportunity t...
Thu, 7 Oct, 2021 at 3:41 PM
How do I change my settlement settings?
You can change your settlements settings by following this simple process: Log in into your merchant account.       a. Navigate to the Account Sett...
Thu, 7 Oct, 2021 at 3:49 PM
What do the different invoice statuses mean and their definitions?
A PAID State: means that a payment has been received. This can be the full payment, or an over payment.  A CONFIRMED State: means that based upon ...
Thu, 7 Oct, 2021 at 3:51 PM
Where is your head office based?
Our head office is based in Switzerland.
Tue, 10 Mar, 2020 at 2:41 PM