Globee FAQs

Luno and Uphold Settlement
Luno and Uphold With our new settlement settings we can now convert to a wider range of fiat currencies right to your bank account. From seven fiat ...
Tue, 5 Oct, 2021 at 5:45 PM
Why does an invoice expire after 15 minutes?
A GloBee invoice is valid for 15 minutes to ensure that the price is locked against the cryptocurrency's volatility in exchange rate.  NOTE: The te...
Wed, 6 Oct, 2021 at 4:50 PM
How can I change my email address?
You can either change your email address manually through the GloBee dashboard or you can contact from the email address associated with...
Tue, 22 Oct, 2019 at 3:26 PM
How do I check the status of an invoice?
Log in to your GloBee Account, then click on the Invoicing Tools Tab. Once you have clicked on the Invoicing Tools Tab, a side widget will appear. You wi...
Wed, 6 Oct, 2021 at 4:59 PM
How do I know that my payment was successfully completed?
Once a payment has been completed, a simple process is followed which will allow the customer to successfully complete the payment process. The followin...
Tue, 22 Oct, 2019 at 3:55 PM
Should I direct my customers to contact GloBee with questions?
If your customer has a question about an invoice payment status, then the customer should be directed to GloBee at  NOTE: Questions ...
Tue, 22 Oct, 2019 at 4:05 PM
How do I send a bill to my customer?
One of the core activities of GloBee is providing Merchant’s with the ability to send a bill to their customers. GloBee provides you with the opportunity t...
Thu, 7 Oct, 2021 at 3:41 PM
How do I change my settlement settings?
You can change your settlements settings by following this simple process: Log in into your merchant account.       a. Navigate to the Account Sett...
Thu, 7 Oct, 2021 at 3:49 PM
What do the different invoice statuses mean and their definitions?
A PAID State: means that a payment has been received. This can be the full payment, or an over payment.  A CONFIRMED State: means that based upon ...
Thu, 7 Oct, 2021 at 3:51 PM
Where is your head office based?
Our head office is based in Switzerland.
Tue, 10 Mar, 2020 at 2:41 PM